Privacy Policy

1. Introduction

Here at Perci Health, we take the privacy and security of your personal data very seriously. This policy explains what personal data we collect about you, why we need it, how we use it and the rights you have regarding it. Please read this policy carefully before giving us any of your personal data. This privacy policy supplements other notices and privacy policies and is not intended to override them.

This policy applies to the use of our Perci Health platform located at www.percihealth.com (the “Platform”). The Platform is not intended for children and we do not knowingly collect data relating to children.

2. Who We Are

We are Perci Health Ltd, a company registered in England under company no. 12402935. Our registered address is at Wellers Accountants, 1 Vincent Square, London, United Kingdom, SW1P 2PN.

We are the controller of your personal data. This means that we are responsible for what happens to any data you send to us, and we are subject to certain legal obligations about how we store it, who we send it to and what we can lawfully do with it.

Percy Health has appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the data privacy manager using the details set out below:

Title Chief Technology Officer
Name Mr Parminder Rehill
Address [email protected]

3. The Data We Collect

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where any identifying markers have been removed (see section 4 regarding our use of aggregated data for further information).

Some of the personal data we collect, store and use will be the same whether you are an allied health professional (“AHP”) who provides services via the Platform, or a customer. In both cases, we will collect the following kinds of personal data from you:

Category Data Recorded
Identity Data First, middle and last name, title, date of birth, sex and gender (if different from sex).
Contact Data Billing address, email address and telephone number.
Financial Data Bank account and payment card details.
Transaction Data Details regarding payments made to or from you, and other details regarding services you have either purchased or provided (as applicable).
Technical Data The internet protocol address you use to access the Platform, your log-in data, browser type and version, location, operating system and device type.
Usage Data Information about how you use our Platform.

If You Are an AHP

If you are an AHP, we will also collect the following categories of personal data from you:

Category Data Recorded
Qualifications and Fitness to Practice Details of your qualifications, certifications, professional body registration, regulatory approvals and DBS clearance.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.

If You Are a Customer

If you are a customer, we will need to collect special categories of personal data from you, and will obtain your consent to do so when you sign-up to the Platform. The special category data we collect may include:

Category Data Recorded
Medical Data Details about your medical history, conditions, medications, therapies, and other health- related information.
Race or Ethnicity Collected if relevant to your medical history.
Sexual Health Collected if relevant to your medical history.

Failure to Provide Personal Data

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to grant you access to the Platform).

4. Aggregated Data

Perci may collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate data about which types of services are more in demand than others, or the areas of the country where the Platform is most popular. We may also aggregate data about how the Platform is used (e.g. the percentage of users who access the Platform via an IOS device, as against those who use Android or Windows.) We will use this data to inform our marketing and development strategies.

However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

5. How We Collect Your Data

Almost all of the data we collect about you will be provided by you directly to us when you sign-up to access the Platform, or as you use it.

We will collect technical data from your browser upon log-in and every time you connect to a consultation.

6. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
  • Where we need to comply with a legal obligation.

Where we rely on our own legitimate interests to process your data, those interests are:

  • To administer and protect our business, including the Platform and its security;
  • To understand and measure the effectiveness of our referrals;
  • To develop the Platform in accordance with what our AHPs and customers need; and
  • To use data analytics as a way of improving the user experience on our Platform.

Generally, we do not rely on consent as a legal basis for processing your personal data although (in the case of customers) we will get your consent before obtaining any special category data about you.

7. Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

8. Disclosures of Your Data

We will never sell your personal data.

However, we may share it with subcontractors or suppliers who provide services to our business. For example, our realtime audio and video communication is powered by Twilio. You can read their privacy policy by clicking here. Where we share your data with suppliers or subcontractors, they will be subject to a contract which imposes strict obligations of confidentiality and compliance with UK data protection laws on them.

Some of our external third-party suppliers and subcontractors are based outside the UK, so their processing of your personal data will involve a transfer of data outside the UK. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by putting in place a valid legal transfer mechanism, as permitted under data protection law.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the UK in.

We may also disclose your personal data to third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

9. Data Security and Retention

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. Note that AHPs are subject to separate requirements regarding how long they must retain medical data about their patients. If you wish further information, please ask the relevant AHP directly, as requirements can differ.

10. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data. You have the right to:

  • Request access to the personal data we hold about you;
  • Request corrections to any of the personal data we hold, if it is inaccurate;
  • Ask us to erase your personal data;
  • Object to the way we process your personal data;
  • Object to the way in which we process your personal data; or
  • Request transfer of your personal data in a commonly-used file format.

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances. If you wish to exercise any of the rights set out above, please contact us. We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

11. Your Right to Complain

You have the right to make a complaint at any time to the Information Commissioner's Office (“ICO”), the UK regulator for data protection issues. Details of how to do this can be found on their website, which you can access by clicking here. We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Privacy policy last updated on March 2021.